When a business is small, everyone is aware of the core vision and mission of the organization, and the core principles remain the same across all verticals and business units. As the business grows, many new people join and many leave. With growth, the focus often shifts more toward revenue, profits, and business expansion than on mission and vision. As a result, there is a high chance that employees, and even customers, may start diverting the business in a direction very different from what was originally envisioned.
If careful eyes do not catch these diversions, and if the business owner does not pay attention to the dilution of organizational culture or deviation from its vision and mission, the business may take a completely different shape. This does not mean that diversification and remodeling are bad. They are often necessary to serve the purpose of the business better, but not to move into a completely different domain unless it is an informed decision.
To avoid this pitfall, it is always better to reinforce the culture again and again through various means, such as documentation, training, and repetition during all hands meetings. When new people join, ensuring that they are trained on the organization’s legacy, culture, vision, and mission right from the beginning is critical. With repeated reinforcement, the organization can carry forward its legacy for a long time.
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